The Annual Legislative Report from the EOEA for FY23 (published March 2024) highlights the critical importance of the ASAP Network:

• Over 190,000 calls—involving more than 95,000 unique callers—were made to ASAPs for Information and Referral services.
• Our Nutrition programs provided approximately 10 million nutritionally balanced meals to 60,000 older adults.  The vast majority of these meals were home-delivered meals provided by the Meals On Wheels program, which also provides socialization for homebound seniors and safety checks through driver training programs.
• Our Home Care programs provided case management and in-home support to approximately 65,000 individuals who required help with Instrumental Activities of Daily Living (IADL) and Activities of Daily Living (ADL).  Approximately one in three consumers served
  by the Home Care program would otherwise be in a nursing facility if it weren’t for these supports available through the ASAP network.
• Our Supportive Housing and Congregate Housing programs made affordable subsidized housing accessible to over 8,000 older adult residents.
• Our Protective Services departments received over 50,000 allegations of abuse in FY23, with investigations initialized for more than
  30,000 of these, and substantiated allegations for almost 12,000 with ongoing services provided for these victims.
• Elder Mental Health Outreach Teams (EMHOTs) provide a community-based behavioral health program for persons aged 60+ through ASAPs and Councils on Aging.  In FY23, the EMHOT Program served almost 2,000 consumers, providing over 10,000 one-one counseling hours.
• Serving the Health Insurance Needs of Everyone (SHINE) is a health insurance assistance program that provides free health insurance
  information, counseling, and assistance to Massachusetts residents with Medicare and their caregivers. In FY23, over 100,000 residents received assistance from SHINE.